Openlink wins two 2018 Stevie® Awards for excellence in customer service
Uniondale, N.Y. – March 14, 2018: – Openlink, the global leader in trading, treasury and risk management solutions, has won two 2018 Stevie® Awards for individual and team excellence in customer service.
The Stevie Awards were established in 2002 to generate public recognition of organizations and working professionals worldwide. The Stevie Awards for Sales & Customer Service, one of seven competition programs, recognize outstanding achievements of customer service, contact center, business development and sales professionals.
This year’s Gold Stevie Award winner in the category of “Front-line Customer Service Professional of the Year – Technology Industries” is Openlink’s Charles Eberhardt, who previously earned a Gold Stevie Award for “Young Customer Service Professional of the Year” in 2017. Charles has developed training courses for new hires and leads a mentorship and on-boarding program that optimizes Openlink’s global support capabilities.
For the first time, Openlink submitted an entry in the category of “Customer Service Department of the Year – Computer Software (100 or More Employees),” and earned a Silver Stevie Award on behalf its global customer support team. This team has evolved Openlink’s support service offering, with a focus on customer experience management and resolution of clients’ issues more quickly and effectively.
“The Stevie Awards for Sales & Customer Service are among the most competitive and fastest-growing competitions out of the seven Stevie Awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The heightened interest in customer service awards—evidenced by hundreds of submissions we receive each year— illustrates the increasing importance of client-facing support functions to help companies retain customers, generate revenue and build brand loyalty.”
Michael Cronin, vice president of support & maintenance operations at Openlink, said, “Our global support team is thrilled to earn two Stevie Awards that recognize our commitment to deliver a superb client experience with every support interaction. This form of recognition inspires us to continuously improve our support and maintenance approaches and systems—so that we can deliver even more value to our clients in the future.”
Stevie winners in all categories are listed at www.StevieAwards.com/sales.
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ION Group provides mission-critical trading and workflow automation software, high-value analytics and insights, and strategic consulting to financial institutions, central banks, governments, and corporates. Our solutions and services simplify complex processes, boost efficiency, and enable better decision-making. We build long-term partnerships with our clients, helping transform their business for sustained success through continuous innovation. For more information, visit https://iongroup.com/.
About ION Commodities
ION Commodities delivers data-driven energy and commodities trading and risk management solutions across the supply chain. Our scalable ETRM and CTRM solutions equip clients to use real-time risk analytics and reporting, minimize supply chain risks, automate critical business processes, and make faster, more informed decisions. We provide full support and transparency for procurement, supply, and trading to a global community of over 1,200 clients. For more information, visit https://iongroup.com/commodities/.