Discover what ION can do for you
Management and governance of banking back-office processes
Coverage of the entire chain of banking back-office processes (lending, investment, payment systems, administrative services), from design to delivery, contact center services, document management, and ATM and POS management. We are among the top 5 players in Italy in the management and governance of banking back-office processes with over 70 financial institutions as clients.
Re-engineering, simplification, and management of complex processes
Our solutions allow the re-engineering of processes, simplification of internal methods of managing activities, management of costs and adaptation to regulatory compliance. This ensures high levels of service defined and monitored through customizable KPIs and advanced dashboards. The services are modeled on the client’s business, with a structured and consultative approach, which combine application and process skills.
Continuous innovation that allows to reduce execution time and improve the quality of the services provided.
Management of activities through standardized processes. Workflows aligned with the best practices and customized on the basis of the organizational needs of banks.
Services that can be provided for each single activity module with the possibility of gradual outsourcing and business start-up by the bank.
Elastic cost structure, completely variable according to the volumes of activity. Maximum flexibility in the management of peaks, without increasing the unit management costs.
Provides integrated services for customer relationship management. Designed to support all activities of the customer-bank relations in accordance with business objectives.
Some features include 24×7 availability, multi-language management, multichannel capability, and so on.
Complete range of services to manage the bank’s ATM fleet and the operation of the POS in favor of commercial operators affiliated with the bank. ATM services include help desk, HW monitoring, maintenance, and supply. Main POS services are rental, help desk, maintenance, processing, reporting, and so on.