Privacy Policy

This privacy policy sets out how ION uses and protects any personal data given to the ION Group, including ION Trading UK Limited and its affiliates (“ION”). ION is fully committed to maintaining your confidence, trust and your privacy. Any questions you have regarding this policy can be directed to [email protected].

ION is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using ION services or websites, then you can be assured that it will only be used in accordance with this privacy policy. ION may change this policy on occasion by updating this page. You should also check this page from time to time to ensure that you are happy with any changes

What we collect

We may collect the following personal information when you provide it to us:

  • Your name
  • Your telephone number
  • Your email address
  • Your company

If you do not want this information to be collected by us, please do not submit it.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, relevant news or other information which we think you may find interesting using the email address which you have provided.
  • To improve the overall experience of using ION services or websites by checking details of visits including, but not limited to, traffic data, location data, weblogs and other communication data.

ION may have potential liability in cases of onward transfer of your personal information to third parties, and may be required to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your rights

You have the right to access your personal information and to request that ION limit its use or disclosure of, change, delete or correct your data at any time. Should you wish to do so, please contact us by email to [email protected], and we will respond within a reasonable timeframe.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies to remember log-in details and provide secure log-in, and to provide site functionality. We also use cookies to collect information to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited. By using our websites you are agreeing to our use of cookies.

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies may mean some sections of the site will not work properly.

Third Parties

We use various third-party resources on our websites in order to improve the overall experience of using them, as follows:

Eloqua. The Eloqua privacy policy is here.

Google Analytics. The Google Analytics data privacy and security page is here.

LinkedIn Sponsored Updates. The LinkedIn privacy policy page is here.

Lucky Orange. The Lucky Orange privacy policy page is here.

Social plugins

 ION websites may also offer you the ability to interact with social plugins from social media sites such as Google+ (, Libsyn (, YouTube (, Facebook (, Linkedin ( and Twitter ( Those social media sites may receive data when you visit a website that contains plugins. In some cases, we may know that you clicked on a social plugin such as a Facebook Like button, or receive other information from the social media sites. Similarly, if you have previously provided personally identifiable information to a third-party operating a plug-in on an ION website, then that third-party may recognize you on that website. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins. For further information please refer to the relevant social media site.

EU-US Privacy Shield

All relevant US members of the ION Group (“ION Privacy Shield Companies”) comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the United States in reliance on Privacy Shield. The ION Privacy Shield Companies have certified that they adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view ION’s certification page which includes a list of the ION Privacy Shield Companies, please visit and respectively.

The ION Privacy Shield Companies have further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.

In compliance with the EU-US Privacy Shield Principles, the ION Privacy Shield Companies commit to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with enquiries or complaints regarding this privacy policy should first contact ION by email to [email protected] or by post to:

Chief Information Security Officer
ION Group
1345 Avenue of the Americas
New York, NY 10105

The ION Privacy Shield Companies are subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). You may also refer a complaint to your local data protection authority. The ION Privacy Shield Companies have committed to work with EU data protection authorities to resolve any concerns, and have committed to comply with the advice given by such authorities. In certain circumstances, the EU-US Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.

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