Trading Systems Engineer – 8396

ION Markets, Full-time, New Zealand/ Sydney / Singapore
About us 
Barracuda FX, a division of ION Markets, is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions across five continents each day. 
 
We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed. 
 
At Barracuda FX, we are committed to building a thriving, diverse and connected culture where people feel welcomed and are invited to bring their whole, authentic selves to work every day.
 
Your role 
Trading Systems Engineers are the front line of Barracuda FX working with customers on a day-to-day basis. As Barracuda FX provide mission critical systems for foreign exchange, Trading Systems Engineers ensure those systems are functioning every day, every second and every millisecond.  TSEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and anything else required, ensuring our customers have a reliable and dependable service. 
 
This position can be based in New Zealand, Sydney and Singapore where candidates are residing.

Your duties and responsibilities

  • Monitor, deploy, support and operate sophisticated front-office trading systems processing billions of dollars in trades a day. 
  • Interact with a wide spectrum of people at customer sites, including front office support teams, system administrators, developers and traders. 
  • Perform regular system checks and analysis and provide reports of system functioning and service level. 
  • Troubleshoot and restore system processing in event of incidents and problems. 
  • Handle in-bound service requests and questions. 
  • Perform proactive event management

Your skills, experience, and qualifications (Required)

  • 2-5 years previous experience in a customer support role. 
  • Experience working in FinTech or related field.
  • Excellent written and verbal communication skills.
  • Understanding of networking fundamentals and experience in diagnosing connectivity issues.
  • Understanding and experience working with messaging protocols (SOAP, JMS, MQ, FIX or others).
  • Strong attention to detail, self-management, initiative, discipline, and follow-through. 
  • Exceptional problem-solving ability. 
  • Competent with SQL
  • Familiarity with databases and message-based software systems. 
  • Ability to work flexible hours to meet client demands.

Your skills, experience, and qualifications (Preferred)

  • Trading support experience/exposure to trading protocols; e.g. FIX is a plus.
  • Familiarity with at least one scripting or object-oriented programming language. 
  • Experience working with both Windows Server and UNIX/Linux.
  • Service Management knowledge.

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