Technical Implementation Engineer – 6948

Client Services, Full-time, New York
This role has been filled
The Role:

ION Markets FX provides mission critical systems for foreign exchange. Technical Implementation Engineers ensure efficient, on-time delivery of solutions to ION’s customers.  They work closely with the customers and Product, Development, Infrastructure and Client Support teams to ensure that systems are updated and maintained in accordance with client requirements and industry best practices.

Key Responsibilities

Hands on implementation and configuration of FX trading systems.
On-boarding of new clients and services.
Assisting with client testing initiatives
Installation of enhancements and fixes
Manage client and component specific configurations
Analyse, research, manage, and resolve technical inquiries received from customers during implementation projects
Raise bugs or enhancement requests that are identified during implementation
Product and maintain technical documentation to support team activities.
Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.
Liaise with internal teams to provide technical background to installations and requirements
Participate in and manage regular customer review calls
Required Skills, Experience and Qualifications

Experience in technical customer facing roles and ability to demonstrate strong customer focus
Proficient in Linux, Windows and SQL
Must be able to demonstrate excellent written and verbal communication skills
Must be able to demonstrate good attention to detail, organised and proactive
Must be able to demonstrate a strong analytical approach to problem solving
Must be able to work as part of a team, whilst also assuming responsibility for your own work
Must be eager to learn new skills to enhance capability
Must possess the capacity to communicate and translate between development, infrastructure and business users to understand requirements and attain workable solutions
Ability to manage client expectations and build strong, positive relationships based on trust
Excellent organisational, time management and multi-tasking abilities
Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
Ability to cope under pressure and to manage priorities under tight deadlines

eFX system knowledge or experience working in foreign exchange or financial services environment a distinct advantage
Good working knowledge of shell scripting and Python.
About us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at

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