Technical Implementation Analyst – 4977

Client Services, Full-time, Chicago
The Role:

The Chicago Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices.

An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction.

Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer improvements to benefit their business.
 
As part of a highly motivated team, your role will be pivotal in the management of ION’s projects internally and with our customers. You will be involved in every aspect of running our projects working with product development, delivery, sales and finance teams. 

Key Responsibilities:

Hands on implementation and configuration of new XTP systems including all required components
Provide updates to installation pre-requisites if requirements change
Upgrades and configuration of systems during implementation phase
Installation of software patches during implementation phase
Perform activities required for data migration from donor systems
Perform backups and restores of system data as required
Perform activities required for Disaster Recovery testing
Assist client with required interface setups (imports and exports)
Configure distribution and imports for ION data services (Prices, Margin data, ISIN service, FOW Euromoney, Limits)
Provide technical customer training for XTP, ARC and other components, covering system management and entitlements.
Provide training internally and externally for Reporting Suite and DTS
Liaise with internal teams to provide technical background to installations and requirements
Perform memory analysis on system performance
Provide technical assistance on testing new components and server specifications
Manage server health on systems during implementation phases – disk space, memory
Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy technical or operational problems
Analyze, research, manage, and resolve technical inquiries received from customers during implementation projects
Submit automation and improvement requests to team manager for review 
Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required

Required Skills, Experience and Qualifications:

Proficient in Linux, SQL, shell scripting, Python,  Excel and PowerPoint
Experience working within the Financial Services industry (especially ETD Back Office) is essential
Must be able to demonstrate excellent written and verbal communication skills
Must be able to demonstrate good attention to detail, organised and proactive
Must be able to demonstrate a strong analytical approach to problem solving
Must be able to work as part of a team, whilst also assuming responsibility for your own work
Must be eager to learn new skills to enhance capability
Must possess the capacity to communicate and translate between development, infrastructure and  business users to understand requirements and attain workable solutions
Ability to manage client expectations and build strong, positive relationships based on trust
Excellent organizational, time management and multi-tasking abilities
Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
Ability to cope under pressure and to manage priorities under tight deadlines
A good understanding of, and experience with, the technologies used within the Financial Services industry

About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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