Wallstreet FX Client Services require self-motivated technical resources who possess a positive attitude and are passionate about customer service, in addition the candidate will have good analytical skills and problem solving abilities.
The ability to listen and understand the customer issue is a key requirement. Our team members are tasked with providing efficient and effective solutions to customer issues, with the main goal of resolving the incident in a timely manner with minimal customer downtime.
In terms of technology, the application resides primarily on Linux/Unix operating systems with connectivity to an Oracle database.
Client Services operate in co-located teams distributed across different geographies, we need people who are good team players who can collaborate across locations.
Your duties and responsibilities
As part of the Client Services team, the Technical Analyst will be responsible for:
Providing technical application support to the global Wallstreet FX client baseReceiving and analyzing technical issues from clients for the Wallstreet FX product.Finding
and applying solutions to the client issues in the Wallstreet FX productRecognizing and escalating critical issues according to policy.Preparing
customer and internal reports from our management and control systemsProviding in-office cover during UK/US/local Holiday periods
Your skills, experience, and qualifications
Technically oriented, and literate in common operating systems such as UNIX and Linux Unix and Linux command line experience required.
Proven experience in providing first line support of a trading application.Database
knowledge some SQL or Oracle Administration would be an advantage;High level communicator with differing geographic support locations, previous experience liaising with different support locations a value add.First
Degree level education, preferably in an IT related subject. •VMS basic knowledge advantageous