Role
Oversees the execution and completion of information technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the delivery, installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Responsibilities
- Provide leadership of multi-disciplinary professionals in a project structure in the scoping/discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs
- Provide direct management of all ION resources assigned to project and act as personnel supervisor for HR issues during the assignment
- Serve as the client’s principal point of contact for project status, solution quality, scope control, issues, risks, billing, personnel management, and the Openlink solution
- Manage project Profit and Loss, including effective project cost and revenue budgeting, analysis, and forecasting
- Manage project change control
- Plan, lead, manage, and coordinate ION’s project tasks, resources, deliverables, issues logs, scope logs, weekly timesheets, project expense reports, monthly invoices, and all other administrative documentation on an ongoing basis
- Determine the optimal utilization of resources at a task and personnel level
- Keep the client management informed daily regarding all project issues, risks, and delays
- Actively engage project stakeholders and manage client expectations regarding the delivery of the ION solution
- Actively coordinate the participation of client users through the client project manager to ensure project success
- Provide weekly project status reports to the client project manager, project steering committee, and ION management, including all information necessary to track the status of the project against the project plan
- Coordinate and attend project and steering committee meetings
- Manage the release to client of software updates and license keys
- Prepare, present to client, and obtain signoff of Request for Support Services (RSS) forms, acceptance documentation, and final project acceptance
- Maximise chargeability on one or more client accounts simultaneously
- Serve as mentors and role models for the consulting staff
- Enhance, publish, and train staff regarding implementation best practices
- Present the ION solution to both client executive and user-level audiences
- Coordinate and conduct employee performance appraisals for personnel assigned to projects throughout the calendar year
- Provide sales support through project plan development, estimation, and document authoring for RFP/RFI responses, sales proposals, and Statements of Work to meet the client’s desired business requirements
- Travel 50-80% of the time
Qualifications, Skills and Experience
- Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field
- Excellent client-facing skills
- Excellent written and oral communication skills
- Ability to work onsite at client locations throughout North America
- Proven leadership skills with teams of five or more professionals
- 8+ years of project management experience with comprehensive life cycles at ION or other software, consulting, or systems integration firm with delivery responsibility to client organizations
- Prior hands-on experience with structured project management
- 5 years of experience in the energy, commodities, or financial services industries highly preferred, but not required
About Us
We’re a diverse group of innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at https://iongroup.com/
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