Reval Client Support Analyst- ION Corporates
The Reval Client Support- Operation Team provides support to our global customer base with the user and company setups, SSAE18 reporting, 4-eye verifications, client reporting, and problem resolution. This team works collaboratively with the Market Data Services, Professional Services, Product and Sales teams to find solutions to the issues raised by the client users. The team focuses on delivering the performance through strong communication and computer skills, attention to detail, positive professional attitude, and synergy among the teams.
Manage and resolve the issues reported by our global client base using the voice and non-voice channels
Resolve the tickets through proper research and UAT, and communicate the resolution back to the clients within the required SLA time frame.
Work on short commercials projects to setup SAML SSO or transition the IDP for existing clients
Collaborate with the PS and Functional teams to bring about the client transition from within acceptable time frame
Research and resolve contractual issues pertaining to client subscriptions to Reval’s electronic services and trade/user limits.
Review the contracts and set up the client books, users and company modules
Work collaboratively with internal departments including Sales, Legal, Professional Services, and Product
Identify the bugs or improvement opportunities in the application and work with the product team for successful implementation of these projects
Work with the management teams with regards to the Internal and External audit requests, including preparing the required compliance reports for requests
Collaborate with team members and the product team to resolutions of issues
Document the process flows and update Work Instructions following application changes and upgrades
Required Experience, Skills and Qualifications
Degree in Finance, Business, Information Systems, Computer Science, or any other related field from an accredited college or university
Enrolment or completion of any other financial or technical program is an advantage
Understanding of financial derivatives, financial theory, is an advantage
Strong computer skills and familiarity with at least one computer language
2-5 year of professional experience in technical environment (including internship experience)
·Effective Communication Skills (active listener, clear and concise verbal/written communication)
Excellent interpersonal skills and comfortable dealing with all levels of the management and vendors
ION Corporates is the global leader in Treasury Risk Management and Commodity Management solutions. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. ION Corporates has over 2,000 employees and serves a large total addressable market of over 200,000 potential corporations, government entities and central banks. As such ION offer customers and prospects choice through a multi brand portfolio of 7 leading treasury systems and 5 leading commodity systems. ION also innovates at scale through a “build once” program whereby new interfaces or applications sit horizontally across the portfolio of treasury or commodity systems and can serve all customers, no matter which system they chose. Examples include solutions such as commodity portfolio value at risk applications or machine learning for cash forecasting. ION also offers our customers an unparalleled community of peers to interact with and learn from. ION Corporates vision is simple; transform how the commodity and treasury industries operate and empower our community of users to achieve more through digitalization and automation. To realize this vision, we are seeking experienced Sales Executives who can execute new business sales flawlessly to drive pipeline growth in their allocated region and exceed quarterly targets.