Professional Services Consultant – 5773

Client Services, Full-time, London
The Role

We are seeking a Professional services consultant for our commercial ship management solution – Softmar, based out of our London office. Softmar consultants are heavily customer facing and responsible for the deployment process for both new and existing customers (onsite where possible). This includes Implementation Analysis, training, project management, and business development. The role also includes account management activities. The Softmar customer base is a truly global portfolio of ship owners, operators, and trading houses with offices spread across the globe - some travel is to be expected.

Key Responsibilities

The role is heavily customer facing and revenue generating, and includes a combination of professional services, business development, and account management responsibilities.
•Consulting – On-site and off-site presence for new customer implementations and other projects for existing customers. Depending on the project this could be in a project management capacity, leading user trainings or other general consulting engagements required by the customer.
•Account Management – Expectation to maintain and strengthen a good working relationship with several customers. Working closely with them to help find a resolution to any pain points, provide regular status updates, and assist with broader IT strategy and business planning around the use of Softmar. 
•Business Development – Look for and follow-up new opportunities for upselling or adding-on within day-to-day interactions with existing customers. Some involvement with sales to new prospects could also be expected.

Required Skills,Experience and Qualifications

•Excellent interpersonal and both written/verbal communicate skills.
•Strong customer facing/executive presence/influencing capability.
•Ability to establish and maintain relationships with customers quickly.
•Desire to work within a team-oriented environment.
•Detail-oriented mindset.

•Advanced Microsoft Office skills.
•Basic understanding of databases.
•Understanding of basic accounting.

About us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 

•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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