Network Support Engineer – 4307

Client Services, Full-time, Woking
This role has been filled
The Role:
This role offers the chance to work within a fast-paced operations team dedicated to implementing and supporting the hardware and network services that underpin the Group's systems.
This role is for a data centre network professional with a focus on Cisco and Juniper. Arista and Redhat Enterprise Linux experience is also an advantage.
Candidates with the ability to work in a fast-paced environment, multi-task and prioritise work will thrive in this role. As a Data Centre Operations Engineer you will be involved with the day-to-day operations within our Data Centre infrastructure, responsible for the support and configuration of customer solutions and internal infrastructure. This is a vital role within the Data Centre Team with opportunity to expand the role in the future. The role is based in Woking, Surrey, with travel to Data Centre sites and occasional travel to London
Participate in team shift patterns and out of hours escalation when required. The role is ideally suited to a degree-educated, experienced Data Centre Operations Engineer with good all-round Linux/Solaris and excellent Networking skills. Juniper and Cisco experience in equal measures is essential
The role holder will be expected to perform any other duties that may reasonably be asked of them. This is an excellent opportunity to join one of the UK’s leading software specialists in the exciting global finance sector

Key Responsibilities:
Implementing and supporting new customer connectivity solutions
Configuring Cisco, Juniper, and Arista devices
Configuring Checkpoint, Juniper SRX, and Cisco ASA firewalls
Supporting all the above Vendor appliances
Configuring and supporting management and monitoring tools such as Nagios and PRTG
Troubleshooting connectivity to clients and hosted exchanges
Responding to Data Centre monitoring systems and issues raised by clients or internal departments
Liaising with and managing internal and external clients, as well as carriers
Racking and cabling of hardware in production data centres
Maintaining client solution documentation, runbooks and diagrams
Taking ownership of (or assisting with, where required) Data Centre problem tickets through to completion
Overseeing the access and work of third parties in the production data centres
Implementing and Supporting Redhat Enterprise and Solaris based systems/platforms is an advantage
Takes ownership of delegated tasks and sees things through to completion

Required Skills, Experience and Qualifications :

An excellent and demonstrable understanding of dynamic routing protocols including BGP, OSPF
An excellent understanding of network protocols, such as VRRP, HSRP, & VARP
An excellent understanding of network troubleshooting techniques, including packet captures through wireshark and trace analysis
Strong analytical skills
An ability to understand and articulate complex network configurations spanning multiple physical sites
Comfortable in leading client engagements from a technical perspective
Experience in a Data Centre team with hands on experience in a Data Centre facility
Able to use initiative and prioritise a sometimes rapidly changing workload
Desire for continual learning and improvement
Excellent written and verbal communication skills with a "can do" attitude
Enthusiastic and highly motivated
Highly organised, flexible and enjoys pace
Knowledge of Cisco, Juniper, Arista, Checkpoint, A10, Fortinet, PRTG, Nagios, Solarwinds
Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
Ability to create and maintain strong working relationships both internally and externally
Solaris/Linux/Networking Troubleshooting, previous experience working in either a NOC or similar IT Support environment 
Data Centre hardware maintenance and upgrading experience
Experience with Sun/Oracle x86 and HP DL hardware an advantage
RHEL 6/7 experience an advantage
The successful candidate will be comfortable in front of clients when discussing complex networking solutions including Juniper Clusters, BGP, VRF etc

About us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at

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