We are looking for someone responsible for the front office area and all tasks related to maintaining a presentable and professional office environment. This person will be considered a member of the facilities team and work with a diverse group of individuals at all levels.
The IT Service Desk Engineer will be part of the ION's IT Department, primarily based in NYC. The IT team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.
Administration of ION's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc.
Performing tasks from basic inventory of IT hardware and software, desk moves, to the more complex such as user management between the various entities within ION group (O365, Azure), troubleshooting of conference room tech, basic network management.
Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, desk phones, BYOD devices.
Exercise professionalism and composure during interactions with executives and other higher level employees.
Required Skills, Experience and Qualifications:
Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills.
Strong process, time management and organizational skills.
Strong Microsoft Office skills, both in legacy Office suites and Office 365).
Experience in Microsoft System Center Configuration Manager (SCCM).
Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows.
Strong experience in building and repairing all components of desktop and laptops.
An understanding of TCP/IP and networking,
Experience in management and administration of Active Directory objects, and both legacy Exchange 2010 and current O365 mailboxes and distribution groups. Azure experience is a plus.
B.S. in an Information Technology discipline and relevant working experience.
A minimum of 5 year experience in a desktop support role is required.
A background in customer service is a plus.
Knowledge of the financial markets would be advantageous.
Candidates will need to demonstrate that they are self-motivated, self-directed team players capable of working with minimal supervision. They will need to possess initiative and good problem solving skills, as well as have a flexible and pro-active nature since the role will continually require multi-tasking, patience and a push to achieve results when given very little direction.
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.