Implementation Analyst – 4379
Your roles and responsibilities
- Install the WSS Application and upgrades for new and existing customer implementations following Quality Management Checklists
- Install and configure Linux servers/VMs for new customers implementations following Quality Management Checklists
- Planning and Implementation of Changes to the Environment and the Applications.
- Acting as a primary point of contact into WSS for named ASP/MS client during their ASP/MS setup and service on-boarding.
- Hands-on technical implementation support within the ASP/MS team
- Work outside of regular business hours to support ASP projects and live customers’ environments
- Provide technical assistance and advice on critical operational issues
- Define Citrix best practices for our hosted customers
- Problem analysis on all Linux issues
- Provide and maintain operational documentation on Linux and Application installations
- Mentoring Operations staff on Linux & Application maintenance and management tasks as well as troubleshooting
- Provide on call support when requested or on a scheduled basis
- Work weekends when required to support projects and other initiatives
- Work on Internal Projects that will improve the Overall Service Offering
- Assisting the ASP Tech Lead and the Implementation Team in the improvement of automation various processes including:-
- Alerting
- Capacity Management
- Reporting
- Maintaining and improving the Quality Management checklists to reflect new necessary steps
- Server Acceptance improvements
Required skills, qualifications, and experience
- 3-5 years of experience in Linux Administration (preferably RedHat)
- Proven experience within an implementation environment, including servers running Unix/Linux, Windows, and utilizing a Storage Area Network, and a major industry standard suite of server monitoring and backup tools
- Linux Security and Hardening Proven delivery skills against agreed time scales and budgets Unix / Linux operating system administration, including certs and chroot setup and administration
- Shell Scripting (Bash,ksh,sh, perl)
- Chroot jail management
- Data storage and hosting environments
- Logical Volume management
- Web technologies (e.g. Apache) , tomcat, glassfish, SSL
- Nagios Monitoring and administration including writing plugins
- Experience in relationship building with customers within a Data Centre environment.
- Formal technical qualification in relevant technologies
- Firewalls – ASA
- Networking – TCP/IP
- Experience with network infrastructure management
- Oracle (would be an advantage)
- Citrix / Thin client technologies
- Citrix XenApp
- Citrix Metaframe XP / Presentation server
- Citrix NFuse & Web technologies
- Citrix Secure Gateway Virtualization (specifically VMWare)
- Active Directory & policies
- Windows Server 2003/2008
- Perl scripting
- Python
- Windows security & hardening
- IIS
- SSL
- HTML/ASP
- SQL knowledge
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