Head of Commercial Operations (Analytics) – 5823

Sales Management, Full-time, New York
This role has been filled
ION Analytics is growing.  We are looking for a Head of Commercial Operations to oversee commercial reporting/analytics and sales-ops for the newly formed ION Analytics Commercial team, taking over BAU management from the project implementation team.


Commercial Reporting/Analytics
To manage the analytics and reporting function/team within the Commercial Management arm of ION Analytics 

Coordinating stakeholders from commercial, finance and product to streamline inputs and optimise outputs, delivering data insights, reports and dashboards critical to understanding performance, tracking OKRs and improving productivity - examples being
Pipeline analytics/visualization – sales forecasting, upsell, cross-sell etc
Renewal maturity walls
KPI metrics (ACV, TCV, WACT…)
Management reporting
Cancellation reports
Product usage (frequency of use, nature of use, time of use)
Email and Campaign engagement information (open rates, clickthrough rates, recurrence rates)
Insight, Report and Campaign content 
Data content (quality of data relating to timeliness, completeness, breadth etc)

Sales Operations 
To manage the sales ops and revenue recognition function within the Commercial Mgmt arm. 

Sales Ops includes:
•Provide 1st level support for queries relating to the use of Salesforce
•Escalate issues to 2nd level support relating to:
•Salesforce system issues - escalate to SF administrators
•Account/Contact/Opportunity/Contract issues - escalate to Revenue Recognition team
•Handle basic administrative activities such as user maintenance, generation of reports/dashboards, updating account to segment mapping, updating account to sales director/engagement mapping
•Assist with training new users on basic Salesforce use (creation and updating of accounts, contacts, opportunities)
•Assist with data migration activities associated with moving Dealogic to Salesforce (de-duping Accounts, Contacts etc)

Revenue Recognition includes:
•Reconciling operational support systems (eg Salesforce, CKB, RMD etc) with contracts
•Entering commercial information into relevant systems (Salesforce, CKB, RMD etc) which in turn provides the basis for invoicing
•Storing contracts to facilitate easy access and retrieval
•Maintaining commission calculation rules
•Commission calculation and processing
•Monitoring licensing and alignment with contracts
•Overseeing user/trial provisioning 

About us:

We’re a diverse group of innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
Within ION Analytics we help clients find advantage in a world of information overload and fragmented systems.  Our business information solutions blend expert journalism and analytics with data to help banks, advisors, investors, law firms and corporations find opportunities in markets ranging from equities and fixed income to infrastructure and private equity.

On our platform clients can break through silos to originate opportunities, find buyers, and use resources efficiently, and our advanced workflow automation tools cut through the noise to deliver personalized, targeted information that saves time and effort, and drives better decisions.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at https://iongroup.com/  

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