ION is looking for smart and ambitious candidates to join our Billing Team. The ideal candidate must be comfortable dealing with a high volume of global customers, using several different systems, whilst having a strong aptitude for resolving issues and understanding complex billing schedules.
You will be part of the team that manages the invoicing process in its entirety, from invoice issuance to query resolution
This role will involve working with many different departments within the company and with senior management
Attention to detail and an aptitude for accuracy are critical in this role
We are a rapidly expanding company which means you must be comfortable working in fast-paced environment, where juggling numerous priorities and deadlines is the norm
In your spare time, we need you to evangelize ION’s way of doing things among our new colleagues as we continue to consolidate in the industry – we do things in a unique way, and you will be an ambassador for our way of doing things
ION Dublin is our center of excellence, and your new colleagues will look to you for leadership
Required Skills, Experience and Qualifications:
Organized self-starter, who is goal oriented and possesses the intellectual curiosity to be a problem solver
Ability to take ownership of non-standard complex billing schedules
Work effectively with multiple other teams to research and resolve customer disputes, in an accurate and timely manner
Take initiative to automate daily tasks and help integrate newly acquired entities
Ability to work independently, while also being a team player
Ability to work on multiple tasks simultaneously, while ensuring tasks are completed on time and to a high standard, in a rapidly changing environment
Ability and enthusiasm to handle complex internal and external queries by prioritizing work effectively and identifying the level of detail needed
Excellent persuasion and reasoning skills, with the ability to recognize when to escalate an issue and to whom
Ability to communicate effectively and persuasively to both internal and external stakeholders.
Minimum 2 years’ experience; a billing role is preferred
1.1 or 2.1 degree in any field
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.