Dealogic – Technical Support Engineer – 5933
Duties and Responsibilities
- Deliver application support services to clients through various communication channels
- Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
- Understand hardware, software, compliance and monitoring requirements to maintain extremely high client satisfaction levels
- Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events
- Assist in IT project management tasks to ensure project delivered on time
- Occasional weekend support roster for system release is required
Requirements
- 2-5 years of experience in application support or related roles
- Practical knowledge of financial markets and applicable regulations
- Spoken language ability: Cantonese and English is a must, with minimum basic conversational mandarin skills
- Written language ability: Fluency in both Chinese and English language is preferred
- Ability to work under pressure and often to conflicting demands
- Ability to prioritise and reprioritise work due to changing business/client requirements
- Excellent communication skills with experience of dealing with external stakeholders
- Creative and analytical approach to problem solving
- Proven experience working in a client facing role
- Fresh graduate will also be considered
Key Personal Attributes
- Enjoy working on a diverse range of projects
- Possess a strong passion for learning and understanding new technologies, techniques, tools, etc.
- Able to adapt to new projects, tasks and teams and changes in direction quickly
- Demonstrates courage and integrity
- Independent thinking and working plus an affinity for problem-solving
- Team player
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