Dealogic – Technical Support Engineer – 5933

Duties and Responsibilities

• Deliver application support services to clients through various communication channels
•  Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
• Understand hardware, software, compliance and monitoring requirements to maintain extremely high client satisfaction levels
• Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events
• Assist in IT project management tasks to ensure project delivered on time
• Occasional weekend support roster for system release is required

Requirements

• 2-5 years of experience in application support or related roles
• Practical knowledge of financial markets and applicable regulations
• Spoken language ability: Cantonese and English is a must, with minimum basic conversational mandarin skills
• Written language ability: Fluency in both Chinese and English language is preferred
• Ability to work under pressure and often to conflicting demands
• Ability to prioritise and reprioritise work due to changing business/client requirements
• Excellent communication skills with experience of dealing with external stakeholders
• Creative and analytical approach to problem solving
• Proven experience working in a client facing role
• Fresh graduate will also be considered

Key Personal Attributes

• Enjoy working on a diverse range of projects
• Possess a strong passion for learning and understanding new technologies, techniques, tools, etc.
• Able to adapt to new projects, tasks and teams and changes in direction quickly
• Demonstrates courage and integrity
• Independent thinking and working plus an affinity for problem-solving
• Team player