We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Role: Cloud Ops Technical Analyst
This is a high profile role for technical operations candidates to join a Cloud Operations within a major software house. The right candidate will be a member of the growing Cloud Ops team with key responsibilities in service engagement with our clients.
The ideal candidate must be conversant with Managing Windows and server Administrations and procedures around the management of a secure data network, the physical servers and environments will not be at our site and will be physically managed by Cloud service providers, we are responsible for managing some of the infrastructure components as well as all of our applications running at the those sites.
We are looking for bright, articulate candidates with strong drive and capability to learn and expand their current knowledge. Working as a team covering up to 24x7 hours the candidates must exhibit a high degree of professionalism including the ability to escalate when needed, a desire to provide high customer satisfaction and be reliable.
The range of equipment and applications to be managed will also be expanding. Much of the expansion will be on Windows, AWS and Azure based platforms.
Daily operations activities including Incident & Problem management, backups, environmental alert management and software rollout.
Planning and Implementation of Changes to the Environment and the Applications.
Interact, discuss, and troubleshoot issues with client to resolve them on priority and provide excellent customer service.
To be involved in writing and modifying scripts for application deployments as well as system monitoring.
Develop and document technical processes and procedures as needed.
Perform Patch management tasks include: maintaining current knowledge of available patches, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Hands-on Technical support within the Managed Service team
Required Skills and Knowledge
B.E./B.Tech Computer Science / Master of Computer Applications with up to 3 years' experience
Windows Server 2008, 2012 , 2016 & 2019 Administration & deployment skills
AWS/Azure basic knowledge would be an added benefit
Active Directory Administration skills would be an added benefit
Citrix & strong windows troubleshooting skills is expected.
Scripting Knowledge would be an added advantage
Should have good knowledge of SSL certificates and Cyphers.
Knowledge of working in database environments using SQL server would also be an added benefit
Terminal server & RDS RemoteApp knowledge
Basic networking & Virtualization knowledge related to windows and Citrix .
Shift hours of work (24/7 operation support)
Willingness to learn Linux technology would be added advantage.
Excellent Email writing and verbal communication.
Hardworking & dedicated.
Strong desire to provide excellent customer service to client
Willingness to go above and beyond to get the job done.
Efficient to work on the assigned project alone as well be a good team player