Cloud Operations Technical Analyst – Windows

Client Services, , Noida
This role has been filled
The Role:-

This is a high profile role for technical operations candidates to join a Cloud Operations within a major software house. The right candidate will be a member of the growing Cloud Ops team with key responsibilities in service engagement with our clients.
The ideal candidate must be conversant with Managing Windows and server Administrations and procedures around the management of a secure data network, the physical servers and environments will not be at our site and will be physically managed by third parties, we are responsible for managing some of the infrastructure components as well as all of our applications running at the those sites.
We are looking for bright, articulate candidates with strong drive and capability to learn and expand their current knowledge.
Working as a team covering up to 24x7 hours the candidates must exhibit a high degree of professionalism including the ability to escalate when needed, a desire to provide high customer satisfaction and be reliable.
The range of equipment and applications to be managed will also be expanding. Much of the expansion will be on Windows and Azure based platforms.

Key Responsibilities:

  • Daily operations activities including Incident & Problem management, backups, environmental alert management and software rollout.
  • Planning and Implementation of Changes to the Environment and the Applications.
  • Interact, discuss, and troubleshoot issues with client to resolve them on priority and provide excellent customer service.
  • To be involved in writing and modifying scripts for application deployments as well as system monitoring.
  • Develop and document technical processes and procedures as needed.
  • Perform Patch management tasks include: maintaining current knowledge of available patches, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
  • Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
  • Hands-on Technical support within the Managed Service team 

Required Skills, Qualifications and Education:

  • B.E./Btech Computer Science / Master of Computer Applications with up to 3 years' experience.
  • Windows Server 2008, 2012, 2016 & 2019 Administration & deployment skills • AWS/Azure basic knowledge would be an added benefit
  • Active Directory Administration skills would be an added benefit.
  • Citrix & strong windows troubleshooting skills is expected.
  • Scripting Knowledge would be an added advantage
  • Should have good knowledge of SSL certificates and Cyphers.
  • Knowledge of working in database environments using SQL server would also be an added benefit.
  • IIS 6.0/7.0/8.0
  • Terminal server & RDS RemoteApp knowledge
  • Basic networking & Virtualization knowledge related to windows and Citrix.
  • Shift hours of work (24/7 operation support)
  • Willingness to learn Linux technology would be added advantage.
  • Excellent Email writing and verbal communication.
  • Hardworking & dedicated.
  • Strong desire to provide excellent customer service to client
  • Willingness to go above and beyond to get the job done
About ION: -

ION is a successful next-generation global company. We are a leader in Financial Technology, Automation and Data. We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. With decades of industry experience and a track record of delivering mission-critical solutions, our global team is focused on building long-term partnerships with our customers so that we can help transform their business through continuous innovation. With a dynamic team of 7,000+ employees, 60+ global offices, and over 4,800 clients worldwide, ION provides an unparalleled experience for those who share our passion for growth and technology evolution.

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