Change Manager – 7636

Client Services, Full-time, Noida
About us 

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 
 
·       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. 
·       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. 
 
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. 
 
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work. 
Learn more at https://iongroup.com/
 
We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed. 
 
At ION, we are committed to building a thriving, diverse and connected culture where people feel welcomed and are invited to bring their whole, authentic selves to work every day. 
 
Your role
ION Markets FX provides mission critical systems for foreign exchange. Change Managers ensure those systems are functioning every day, every second and every millisecond. As a Change Manager you play a key role in ensuring the availability of clients’ product sets on a continual basis, providing excellent customer service to our client base, ensuring all client SLA requirements are met, and establishing and maintaining an excellent working relationship with client counterparts.
 
Your duties and responsibilities
·       Drive adoption and proficiency of changes across the organization in compliance with clients and internal processes
·       Lead and implement change initiatives related to business processes, services and technologies.
·       Develop change strategies and plans including stakeholder assessment and engagement, cross team communications, software deprecation alignment/adherence, development environment and production change readiness
·       Oversee change execution in accordance with project plans, production version availability, resource planning and client approvals.
·       Develop short and long-term goals, KPIs, and objectives, and develop and execute against agreed business plan.
·       Lead internal Change Advisory Board meetings, clearly demonstrating awareness of change dependency and service risk and impact
·       Lead and facilitate meetings with clients to ensure an understanding of the current procedures and develop a regular change adoption plan.
·       Own and deliver change management reporting including, but not limited to change volumes, monthly change plans and post change assessments
 
Key Competencies 
·       Self-starter with ability to self-regulate and problem-solve independently through obstacles in a dynamic, fast-paced environment
·       Team player who openly shares information, helps others, and is open to new ideas and “going the extra mile” when needed
·       Results-driven with a strong ownership mentality and drive to deliver on schedule; maintains realistic estimations and escalates proactively when necessary
·       Superior abstract thinking abilities
·       Motivated to learn about new industries, master new technologies, and push technological boundaries
 
Yourskills,experience,and qualifications 
Required 
 
·       Experience in technical customer facing role and ability to demonstrate strong customer focus
·       5-8 years' application support experience of large-scale eFX systems and architectures[SB1] 
·       Excellent communication and interpersonal skills
·       Knowledge of ticket management systems
·       Troubleshooting and data analysis skills with strong logical approach
·       Ability to work on own initiative
·       Ability to work and perform well under pressure
 
Preferred
 
·       Order management system knowledge or experience working in foreign exchange or financial services environment a distinct advantage
·       ITIL knowledge and certification
·       Good working knowledge of Unix
·       SQL experience
·       Experience working in a test environment

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