Business Implementation Analyst – 4983

Client Services, Full-time, London
The Role

The Chicago Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices.

An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction.

Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer improvements to benefit their business  

Key Responsibilities

Primary contract with client during Implementation projects – face to face meetings and webex and conference calls including client project team up to senior stake holders
Hands on implementation of new systems. Assist with configuration, testing, training for the roll-out of ION components and functionality.
Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes)
Configuration and testing of functional deliveries required for client implementation
Provide input into project estimating services.
Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met.
Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback.
Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries.
Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out of scope items.
Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation projects.
Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems.
Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required.
Provide customer training for XTP, ARC and other components
Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.

Required Skills, Qualifications, and Experience

Experience working within the Financial Services industry (especially ETD Back Office) is essential.
Excellent analytical, interpersonal and communication skills (verbal and written).
Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions.
Ability to manage client expectations and build strong, positive relationships based on trust.
Excellent organizational, time management and multi-tasking abilities.
A proactive, solutions-focus and can-do approach.
Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment.
Ability to cope under pressure and to manage priorities under tight deadlines.
A good understanding of, and experience with, the technologies used within the Financial Services industry.
Proficient in Microsoft Word, Excel and PowerPoint.

About Us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.

Principal Accountabilities:

  • Primary contract with client during Implementation projects – face to face meetings and webex and conference calls including client project team up to senior stake holders
  • Hands on implementation of new systems. Assist with configuration, testing, training for the roll-out of ION components and functionality.
  • Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes)
  • Configuration and testing of functional deliveries required for client implementation
  • Provide input into project estimating services.
  • Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met.
  • Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback.
  • Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries.
  • Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out of scope items.
  • Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation projects.
  • Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems.
  • Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required.
  • Provide customer training for XTP, ARC and other components
  • Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.

Job Skills & Experience required

  • Experience working within the Financial Services industry (especially ETD Back Office) is essential.
  • Excellent analytical, interpersonal and communication skills (verbal and written).
  • Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions.
  • Ability to manage client expectations and build strong, positive relationships based on trust.
  • Excellent organizational, time management and multi-tasking abilities.
  • A proactive, solutions-focus and can-do approach.
  • Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment.
  • Ability to cope under pressure and to manage priorities under tight deadlines.
  • A good understanding of, and experience with, the technologies used within the Financial Services industry.
  • Proficient in Microsoft Word, Excel and PowerPoint.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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