We’re looking for a billing specialist that can manage the invoicing process in its entirety. Specifically, we’re looking for someone who is comfortable dealing with a high volume of global customers, using several different systems, with a strong aptitude for resolving issues and understanding complex billing schedules. This role will collaborate with the internal commercial and credit control teams, and at times with senior management. Attention to detail and an aptitude for accuracy are critical in this role. We are a rapidly expanding company which means you must be comfortable working in fast paced atmosphere where juggling numerous priorities and deadlines is the norm.
Ensure accurate and timely billing of our customer accounts
Assist the manager and team lead with all aspects of the group billing process
Address and handle non-standard, complex billing, specifically including Professional Services billing
Work across teams to research and resolve escalated customer disputes and exceptions on billings
Work with other teams on the development and implementation of improvements to billing and accounting systems
Drive process improvements including working with business partners, other departments and updating the team whiteboard
Take initiative to automate daily tasks and help integrate newly acquired entities to the group processes. Lead the initiatives and report improvements to bring projects to close. Assist in cross-functional accounting activities as needed
Resolving customer inquiries in an accurate, timely manner
Ability to take on side projects related to internal initiatives
Required Skills, Experience and Qualifications:
Proven ability to multitask and take ownership of projects
Ability to understand complex problems and propose solutions
Experience dealing with external customers
Experience billing in a high-volume environment
Understanding of billing best practices and requirements
Superior attention to detail is key to successful completion of tasks.
Strong computer skills, self-starter in picking up new and complex systems
Advantage but not required: strong Knowledge of excel
Advantage but not required: experience using NetSuite
Advantage but not required: experience using Microsoft 365
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.