BCM & Service Recovery Officer – 9400

Information Security & Compliance, Full-time, London
This role has been filled
The Role

The ION Markets division manage a continuous improvement program of security and availability management projects. You will be required to take ownership of Business Continuity and Service recovery improvement programs to drive operational & product specific recovery strategies across ION Markets.

You will have experience of working effectively with all levels throughout the organization. You will help with the design and implementation of key objectives to further improve operations and service management controls to meet availability, resiliency and recovery objectives. 

You will be working closely with Data Centre Operations, Service Desk, Product Management, Security Architecture, Info Sec and Compliance & implement enhancements within the existing IT infrastructure.
The project streams you manage will directly benefit overall improvement of controls to meet annual SOC1, SOC2 and ISO certification assurance programmes.

Key Responsibilities

  • Defining Disaster Recovery & Resilience strategy
  • Ensuring Resilience is at the forefront of the design for any of the new products & services built.
  • Leading DR activities, such as design, input and assistance to project and testing teams, coordinating tests, resource identification and alignment 
  • Conducting post-test reviews and reports, including actions, from Resilience & any DR testing, are produced. 
  • Ensuring identified DR & BC Risks are valid, kept up to date, Risks status and actions are communicated appropriately.
  • Assisting in continuously improving the Business Continuity capability across the ION Markets division
  • Creation, review, and updating of the BCM and DR policies, plans, procedures.
  • Ensure Technical recovery runbooks are owned, managed and updated by technical/Support teams.
  • Assisting teams in BC planning, business impact analysis assessments, testing of plans, and recommending suitable recovery strategies.
  • Liaise with internal governance to ensure that we are moving towards an approved compliant infrastructure.
  • Identify and act upon opportunities for continuous improvement to reduce operational risks, optimize efficiency and improve standards.
  • Working with Implementation, Support, Product & IT Operations Teams to ensure that that the infrastructure and associated management / monitoring tools are both supportable and maintainable

Required Skills, Qualifications and Experience

  • Previous experience as either a Business Continuity or Service related DR analyst 
  • Previous experience of working with varied service orientated technologies in the financial industry.
  • The ability to impact and influence without direct line manager authority.
  • Experience of working in a Cloud/Managed Hosted IT service environment  
  • Experience of contributing to technical solution design & development, leveraging existing tool suites and propose best of breed solutions.
  • Experience in ensuring that infrastructure conforms to architectural principles (eg supportability, future-proofing, standards and strategy.
  • Demonstrable experience successfully challenging counterparts on solution design resulting in an improved product.
  • Ability to efficiently coordinate several tasks/projects in parallel including management of complex technical projects 
  • Experience of statistical analysis and management reporting
  • Project Management experience ideally with external and internal stakeholders;
  • Exposure to full project lifecycle (analysis, development, integration, deployment, test and UAT)
  • BCI qualification (MBCI, CBCI) or relevant BC/DR experience or equivalent professional
  • Membership (e.g. DRII).
  • Additional Project Management certifications/qualifications (Prince 2/ PMP / Six-Sigma) would be advantageous.

  • Personal Attributes & Characteristics
  • Assertive, results driven, enthusiastic, with a professional and flexible approach;
  • Drive and motivation to succeed in a challenging environment with multiple parallel demands on time;
  • Enjoys pace and remains calm under pressure
  • Collaborative approach
  • Excellent risk management and problem solving skills
  • Excellent time management and organizational skills;
  • Clear and concise written and verbal communication skills
  • A flexible approach to role and working hours in support of dynamic global project requirements
About us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
         Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
         Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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