Application Support Analyst – 10867

Markets, Full-time, Chicago
About Us

DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categories: Trading Technologies, Execution Services, Analytics and Regulatory Technologies. With a relentless focus on transparency, performance and customization, DASH Financial Technologies caters to institutions that require increasingly specialized, complex, and adaptable tools to exceed their goals surrounding best execution.

DASH was launched in 2011 with the mission to create elegant, high performance technology solutions for the capital markets community. Founded on a philosophy of transparency, performance, and service we strive to execute our goals with focus and passion, while fostering a culture of education, innovation, and craftsmanship.

The Role

DASH is currently looking for an Application Support Analyst to join our team. You will be integral part in ensuring the smooth operation of various software applications within the organization. This role involves providing technical support to users and collaborating with all DASH teams to implement solutions and focus on automation. Our application and trade desk support team is formed of an enthusiastic mix of people with strong technical, business and customer service skills There is extensive internal user interaction and the need to work in a dynamic team environment.   Flexibility, enthusiasm, and a result-oriented approach is a must. This is a high visibility, very impactful role where you will have a chance to "move the needle." We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.


  • Proactive monitoring of DASH's FIX routing platforms, DASH OMS trading platform and other proprietary applications using internal monitoring and support tools, raw FIX logs and application logs.
  • Troubleshooting of FIX routing related and other production issues.
  • Collaboration with Sales, Trading Operations, Compliance, Technology Development, Technical Operations, and Network Operations teams.
  • Providing technical guidance and customer service for DASH's suite electronic trading products and services.
  • Composition and maintenance of technical support documentation.
  • Operational Excellence and Best Practices.

Required Experience, Skills and Qualifications

  • Bachelor's Degree
  • At least one year of experience in Application Support.
  • Experience with software development lifecycle and agile methodology.
  • Experience with composition of technical documentation
  • Linux/UNIX, SQL
  • XML, scripting languages a plus
  • Fluency in FIX 4.2 protocol (and higher versions) is a big plus.
  • Some Knowledge of US Financial Markets, Trading Instruments, and Trading Principles.
  • Experience in Trading Operations or Integration/Technical Analyst in the financial technology industry a plus
  • Asset Knowledge: U.S. Listed Equities and Options is a plus
  • Customer focus
  • Systematic approach to problem solving
  • Detail-oriented and results-driven
  • Strong organization and time management skills, multitasking
  • Strong written and verbal communications skills
  • Initiative and self-motivation 
More About ION Group

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

AAP/EEO Statement

DASH Financial Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DASH Financial Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DASH Financial Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASH Financial Technologies employees to perform their job duties may result in discipline up to and including discharge.

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