Analyst Client Support – 5644

Client Services, Full-time, Gurugram
This role has been filled
Analyst Client Support- ION Corporates

Role Description
This position will be responsible for managing a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems, and providing internal and external stakeholders with a best-in-class customer experience.

Corporates Client Services is expanding its workforce to cover product and technical support services for several products within the Corporates portfolio. This includes providing front-line support, customer experience management, triage and investigation into issues, knowledge and service-service content, as well as engaging in a continuous service improvement program. The Client Support team provides excellence in customer satisfaction through high quality communication, deliverables, and investments service capabilities to enhance and scale services to our customers.

Required Experience, Skills and Qualifications
customer complaint resolution
help desk support
responding to technical questions
root cause analysis
service improvement
troubleshooting technical issues

About ION
ION Corporates is the global leader in Treasury Risk Management and Commodity Management solutions.  Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.  ION Corporates has over 2,000 employees and serves a large total addressable market of over 200,000 potential corporations, government entities and central banks.  As such ION offer customers and prospects choice through a multi brand portfolio of 7 leading treasury systems and 5 leading commodity systems.  ION also innovates at scale through a “build once” program whereby new interfaces or applications sit horizontally across the portfolio of treasury or commodity systems and can serve all customers, no matter which system they chose.  Examples include solutions such as commodity portfolio value at risk applications or machine learning for cash forecasting.  ION also offers our customers an unparalleled community of peers to interact with and learn from.  ION Corporates vision is simple; transform how the commodity and treasury industries operate and empower our community of users to achieve more through digitalization and automation.  To realize this vision, we are seeking experienced Sales Executives who can execute new business sales flawlessly to drive pipeline growth in their allocated region and exceed quarterly targets.

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