Browser support policy

ION is committed to making our websites easily accessible and consistent across supported browsers.

To help support our customers’ needs, ION uses statistical data from web visitors and registered users, rather than generic industry data, to identify the browsers used by our audience. We regularly review this data to determine which browsers are eligible for support. Additionally, to safeguard customer data, we consider only browsers that receive security updates from the browser manufacturer for support. We implemented this policy to ensure that we can provide an excellent experience to as many visitors as possible. Our current policy covers over 95% of our users.

Browser feature requirements

To successfully interact with our website, your browser must meet the following requirements:

  • The browser must be configured to accept cookies.
  • The browser must be configured to run JavaScript.
  • The browser must be capable of 256-bit SSL (Secure Sockets Layer) encryption.

Browsers we support

We validate against and fully support our customers’ use of recent versions of the following browsers:

Why we support these browsers

Along with covering over 95% of our users, these are known as “evergreen” browsers because they automatically update to their latest version. Safari, though not strictly evergreen, is updated along with the OS X operating system. With an average of only 6 weeks between evergreen browser releases, specific version numbers change so rapidly that they lose their usefulness. As a result, we test against the latest version of each browser. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version.

Though other browsers may work, we do not attempt to resolve problems with browsers other than those listed above. Browsers that have been developed to comply with the W3C guidelines and specifications, including mobile browsers, should operate successfully.

Resolving browser issues

If you experience a problem using one of the most recent versions of browsers we support, contact our technical support for assistance. If you experience a problem on an unsupported browser, the issue may be resolved by moving to a supported browser.

Related content: Privacy policy