The Role:
Fidessa’s Trading Support Analysts are at the forefront of client engagement, delivering expert functional support across Fidessa’s powerful, multi‑asset trading platform.
This role has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide.
Trading Support team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong data-driven, technical, analytical, functional and customer service skills, looking for a challenging and varied role in a fast-paced environment.
This is an excellent opportunity for a recent grad or someone with up to 4 years of experience with data-driven approach and strong attention to detail who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.
Required Experience and Competencies
- Basic (1 year min) experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered.
- Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering
- Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
- Self-motivated and positive attitude
- Strong customer service ability
- Excellent problem-solving skills
- Ability to handle stressful situations in a trading environment
Desired Experience and Competencies
- Experience supporting Software as a Service platforms
- Knowledge of financial software platforms
- Spanish and/or Portuguese speaking
Salary Range and Benefits:
The estimated salary range is $70,000-120,000. Salary is negotiable depending on experience and skills.
Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
· Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
· Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Learn more at https://iongroup.com/
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