ION Markets FX provides mission critical systems for foreign exchange. Technical Implementation Engineers ensure efficient, on-time delivery of solutions to ION’s customers. They work closely with the customers and Product, Development, Infrastructure and Client Support teams to ensure that systems are updated and maintained in accordance with client requirements and industry best practices.
•Hands on implementation and configuration of FX trading systems.
•On-boarding of new clients and services.
•Assisting with client testing initiatives
•Installation of enhancements and fixes
•Manage client and component specific configurations
•Analyse, research, manage, and resolve technical inquiries received from customers during implementation projects
•Raise bugs or enhancement requests that are identified during implementation
•Product and maintain technical documentation to support team activities.
•Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.
•Liaise with internal teams to provide technical background to installations and requirements
•Participate in and manage regular customer review calls
Required Skills, Experience and Qualifications
•Experience in technical customer facing roles and ability to demonstrate strong customer focus
•Proficient in Linux, Windows and SQL
•Must be able to demonstrate excellent written and verbal communication skills
•Must be able to demonstrate good attention to detail, organised and proactive
•Must be able to demonstrate a strong analytical approach to problem solving
•Must be able to work as part of a team, whilst also assuming responsibility for your own work
•Must be eager to learn new skills to enhance capability
•Must possess the capacity to communicate and translate between development, infrastructure and business users to understand requirements and attain workable solutions
•Ability to manage client expectations and build strong, positive relationships based on trust
•Excellent organisational, time management and multi-tasking abilities
•Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
•Ability to cope under pressure and to manage priorities under tight deadlines
•eFX system knowledge or experience working in foreign exchange or financial services environment a distinct advantage
•Good working knowledge of shell scripting and Python.