Technical Support Analyst – 4028
Client Services, Full-time, Noida
This role has been filled
About us
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.
Your Role:
Responsibilities:
• Ensuring high operational standards are maintained. The role will involve logging & reporting issues and ensuring that remedial action is taken and documented
• Liaising with external 3rd party suppliers, along with internal technical and application support and development staff, ensuring any problems are resolved
• Monitoring customer managed solutions and infrastructures, central services, networks and applications
• Executing client-specific scheduled tasks, including backups
• Assisting in developing and drafting operational instruction documents
• Developing and maintaining production-oriented scripts
• Monitoring customer managed solutions and infrastructures, central services, networks and applications
• Executing client-specific scheduled tasks, including backups
• Assisting in developing and drafting operational instruction documents
• Developing and maintaining production-oriented scripts
Required Skills, Experience & Qualification:
• Experience in an IT operational support role - desirable
• A good basic knowledge of Windows Server 2008/2012 and Linux OS installation and configuration - essential.
• Knowledge of Linux and Windows Server 2008/2012 essential & OpenVMS & AS400 desirable
• Good System Administration skills in Linux and Windows Server 2008/2012 are essential & in OpenVMS & AS400 are desirable.
• High levels of problem solving
• Customer Service skills
• Proficient with MS Office suite (or Google Drive/Google Docs)
• Knowledge of Nagios desirable
• Strong Linux Scripting skills desirable (Any one of the following scripting languages: Perl, Python, or Shell)
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