We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Wallstreet FX Client Services require self-motivated technical resources who possess a positive attitude and are passionate about customer service, in addition the candidate will have good analytical skills and problem solving abilities.
The ability to listen and understand the customer issue is a key requirement. Our team members are tasked with providing efficient and effective solutions to customer issues, with the main goal of resolving the incident in a timely manner with minimal customer downtime.
In terms of technology, the application resides primarily on Linux/Unix operating systems with connectivity to an Oracle database.
Client Services operate in co-located teams distributed across different geographies, we need people who are good team players who can collaborate across locations.
Within the Wallstreet FX application there are different modules in use per customer, no two customers are the same, and as such there will be a stimulating learning curve. It is a requirement that during tenure the candidate will also learn, and be responsible for, answering business related questions in our front, middle and back office functionality.
Each technical related incident has business impact. It is key the candidate learns and understands the associated risks undertaken when dealing with an incident. Our focus is in ensuring issues raised are fully resolved and long term solutions deployed.
Team’s Strategic Objective
As part of the Client Services team, the Technical Analyst will be responsible for:
•Providing technical application support to the global Wallstreet FX client base
•Receiving and analysing technical issues from clients for the Wallstreet FX product.
•Finding and applying solutions to the client issues in the Wallstreet FX product
•Recognising and escalating critical issues according to policy.
•Preparing customer and internal reports from our management and control systems
•Providing in-office cover during UK/US/local Holiday periods
Hard Skills Required
Technically oriented, and literate in common operating systems such as UNIX and Linux Unix and Linux command line experience required.
•Proven experience in providing first line support of a trading application.
•Database knowledge – some SQL or Oracle Administration would be an advantage;
•High level communicator with differing geographic support locations, previous experience liaising with different support locations a value add.
•First Degree level education, preferably in an IT related subject.
•VMS basic knowledge advantageous
Soft Skills Required
Strong desire to succeed with a “Can do” mentality
Ability to work under pressure i.e. Multi-task (Troubleshooting whilst maintaining high level of communication with customers)
Analytical Problem solver