•Work with the Sales team to capture initial onboarding requirements and validate timelines with Cloud Engineering.
•Project managing complex customers through both challenging and dynamic onboarding/implementations (including migration).
•Managing customer success efforts to ensure exceptional experiences for multiple levels of leadership.
•Building and maintain strong relationships with enterprise customers.
•Educating customers on best practices and providing professional level guidance.
•Streamlining the onboarding/implementation process to ensure a positive onboarding experience for the customer.
•Leading the product input feedback process internally at ION to ensure constant and valuable customer input is available to the product team.
•Liaise with ION Cloud Engineering, Professional Services, and Support.
•Ensure that team members complete tasks according to the schedule.
Required Skills,Experience and Qualifications
•Bachelor’s degree in Computer Science, Information Systems or a related field
•Extensive work experience in project management or engagement management role within a technology organisation and with large-scale, global organisations.
•Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.
•Outgoing and eager to build strong and meaningful relationships with customers.
•Strongly interested in Cloud technologies and software development
•Interested in entrepreneurship and comfortable with risk. We face big challenges and candidates should be prepared to problem-solve on the fly.
•Experience with Microsoft Azure or AWS migration is highly preferred.
Experience in the financial or energy industry is highly preferred
•5+ years’ experience in complex Project Management
•2+ years’ experience in Cloud migration to Public Cloud
•Strong technical background with a proven track record in managing and delivering IT projects
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.