Post-Trade/Client Support Analyst (Derivatives) – 5315

ION manages a global client base running high availability financial systems 24 hours per day. To support this critical service, ION runs a “follow the sun” approach, with teams across the Americas, EMEA and APAC.

ION's Service Desk provides a first line support service to clients and forms part of the global support function. Key responsibilities will include interacting with clients daily, communicating status and risk relating to ongoing incidents and handling all functional questions. ION is looking for candidates with an enquiring mind and an analytical and proactive approach to problem solving. ION strives to offer an unparalleled level of support to our clients and as such, candidates should be able to understand the client's perspective and work with them to reach a combined understanding and issue resolution.

The successful candidate will be adept at providing support, juggling multiple tasks, managing priorities, maintaining a strong relationship with clients while working in a fast paced and demanding environment. We are looking for individuals who understand the importance of customer relationships and who are solution focused with excellent communication skills. You will have an interest in both IT and financial markets and be enthusiastic about developing your skill set with a thirst for knowledge.

This is an excellent opportunity to join a leading software specialist in the exciting global financial markets sector. We are experiencing a period of exceptional growth and are expanding our product offerings. Join our dynamic team and accelerate your career trajectory with the industry leader.