Operations Analyst – 6287

Development, Full-time, Noida
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.  More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•       Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•       Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at https://iongroup.com/

Corporates Client Services is building a new horizontal support function to centralize operational support work across the vertical product lines. This team will drive operational success and increase efficiency and customer satisfaction through high quality deliverables, investments in automation and tools, and empower the Client Support team to enhance and scale services to our customers.

Required Experience, Skills and Qualifications
customer complaint resolution
help desk support
responding to technical questions
root cause analysis
service improvement
troubleshooting technical issues

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