Openlink – Lead Consultant – 6057
Client Services, Full-time, Singapore
This role has been filled
ION is the world’s leading provider of Commodity Management Solutions. We provide a complete range of commodity solutions that meet the needs and expectations of commodity firms regardless of company size, complexity, transaction volumes, commodity asset classes or locations. ION customers have the benefit of choosing different products as their needs evolve and change without the operational risk of a system migration and without the duplicative costs associated with changing or expanding a Commodity Management System. Our portfolio of products includes Openlink Endur, Allegro Horizon, Rightangle, TriplePoint and Aspect. ION Corporates vision is simple; transform how the commodity and treasury industries operate and empower our community of users to achieve more through digitalization and automation.
The goal of the Lead Business Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group and mentoring other team members.
Key Responsibilities
- Successfully implements projects while ensuring customer satisfaction
- Contributing to best practices of the group and mentoring other team members
- Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc.
- Serves as Lead Business Consultant on Implementation projects on one or more functional area.
- Authors one or more Best Practice Document(s) in functional area
- Provides information to managers, engagement director or account manager as appropriate
- Maintains full chargeability on one or more client accounts simultaneously
- Provides industry and functional expertise and leadership in the discovery workshop in designing, configuring, testing, and production support of the product solution for the client’s business needs.
- Serves as the client’s principal point of contact for consultation and expert advice
- Is in close communication with the Project Manager, regarding client questions and issues regarding the product solution and configuration
- Performs as the lead consultant in the workshop/requirements and design phase of the project
- Serves as mentor and role model for Senior Business Consultants in one or more functional areas of the Product solution
- Works with managers to enhance, publish, and train staff regarding implementation best practices in specific functional area of the product solution
- Presents the product solution to both client executive and user-level audiences
- Supports the project manager in obtaining client signoff of deliverables and milestones
- Assumes hands-on project implementation duties in all phases of the Product implementation reporting to the project manager
- Supports the deliverables of the technical consultants by providing business and functional guidance , review, testing, and validation of scripted solutions (reports, plugins, and interfaces)
- Assists with services best practices
Qualifications
- Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field
- Ability to work as part of a project team structure
- Ability to work onsite at client locations
- Proven mastery of OpenLink Project Implementation Methodology
Skills
- Strong client-facing skills
- Good interpersonal skills
- Good written and oral communication skills
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