Network Operations Engineer – 4702
Your Roles and Responsibilities
- Implementing and supporting new customer connectivity solutions
- Configuring Cisco, Juniper, and Arista devices
- Configuring Checkpoint, Juniper SRX, and Cisco ASA firewalls
- Supporting all the above Vendor appliances
- Configuring and supporting management and monitoring tools such as Nagios and PRTG
- Troubleshooting networking issues with Cisco/Juniper/Arista routers/switches
- Troubleshooting connectivity to clients and hosted exchanges
- Responding to monitoring systems and issues raised by clients or internal departments
- Takes ownership of delegated tasks and sees things through to completion
- Liaising with and managing internal and external clients, as well as carriers
- Racking and cabling of hardware in production data centres
- Maintaining client solution documentation, runbooks and diagrams
- Taking ownership of (or assisting with, where required) network problem tickets through to completion
- Overseeing the access and work of third parties in the production data centres
Required Skills, Qualifications, and Experience
- An excellent and demonstrable understanding of dynamic routing protocols including BGP, OSPF
- An excellent understanding of network redundancy protocols, such as VRRP, HSRP, & VARP
- An excellent understanding of network troubleshooting techniques, including packet captures through wireshark and trace analysis
- Strong analytical skills
- An ability to understand and articulate complex network configurations spanning multiple physical sites
- The successful candidate will be comfortable in front of clients when discussing complex networking solutions including Juniper Clusters, BGP, VRF etc
- Comfortable in leading client engagements from a technical perspective
- Able to use initiative and prioritise a sometimes rapidly changing workload
- Desire for continual learning and improvement
- Excellent written and verbal communication skills with a "can do" attitude
- Enthusiastic, flexible and highly motivated
- Excellent knowledge of Cisco, Juniper and Checkpoint required with Arista, A10, Fortinet, PRTG, Nagios, Solarwinds experience also beneficial.
- Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
- Ability to create and maintain strong working relationships both internally and externally
- Solaris/Linux/Networking Troubleshooting, previous experience working in either a NOC or similar IT Support environment
- Data Centre hardware maintenance and upgrading experience
- Hands on experience in a Data Centre facility an advantage
- Experience with Sun/Oracle x86 and HP DL hardware an advantage
- RHEL 6/7 experience an advantage
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