About us
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at iongroup.com.
Your role
Your duties and responsibilities
● As a team and at times as the primary contact with clients during Implementation and Upgrade projects – face-to-face meetings/video/conference calls including client project team up to senior stakeholders.
● Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes).
● Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met.
● Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback.
● Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries.
● Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out-of-scope items.
● Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation project.
● Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems.
● Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required.
● Provide customer training for the ION Fixed Income solution and other components.
● Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.
● Provide updates to installation pre-requisites if requirements change,
● Installation of software patches during implementation phase(s)
Other duties
We might ask you to perform other tasks and duties as your role expands, .e.g.
· Project management roles
· Technical account management roles
· Implementation Analysis, acting as a SME
Your skills, experience, and qualifications
Required
● Experience working within the Financial Services industry is essential
● Excellent analytical, interpersonal and communication skills (verbal and written)
● Must be able to work as part of a team, whilst also assuming responsibility for your own work
● Must be eager to learn new skills to enhance capabilities
● Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions
● Ability to manage client expectations and build strong, positive relationships based on trust
● Excellent organizational, time management and multi-tasking abilities
● A proactive, solutions-focused and can-do approach
● Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
● Ability to cope under pressure and manage priorities under tight deadlines
● A good understanding of, and experience with, the technologies used within the Financial Services industry
● Proficient in Microsoft Word, Excel and PowerPoint
● Languages: English C1 level
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