Business Implementation Analyst – 4909

Client Services, Full-time, Chicago
The Role:

The Chicago Implementation Department is part of a global team that focuses on efficient, on-time delivery of solutions to ION’s customers. Department members work closely with the Commercial team on pre-sales support and with the Product, Development, Infrastructure and IT Operations departments on ensuring that systems are deployed in accordance with client requirements and industry best practices.

An in-depth understanding of the Futures and Options industry and the capabilities of the technologies deployed is essential to succeed. The successful candidate must be able to work as a member of a team or independently to facilitate the aims and objectives of the company and ensure that the customer receives the very highest levels of service and satisfaction.

Significant focus should be to provide input to improve ION’s products to offer best practice, forward looking solutions to clients and to challenge clients to embrace changes to workflows to offer improvements to benefit their business.

As part of a highly motivated team, your role will be pivotal in the management of ION’s projects internally and with our customers. You will be involved in every aspect of running our projects working with product development, delivery, sales and finance teams. 

Key Responsibilities:

Primary contact with the client during Implementation and Upgrade projects – face to face meetings / video / conference calls including client project team up to senior stake holders 
Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes)
Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met
Collaborate with clients to identify strategic and operational efficiency opportunities. Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback
Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries
Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development. Collecting and documenting requirements for new functionality requests made by customers. Prepare and submit proposal requests for out of scope items
Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation project.
Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally. Liaise with system users to remedy business or operational problems
Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required
Provide customer training for XTP, ARC and other components
Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required
Provide updates to installation pre-requisites if requirements change
Installation of software patches during implementation phase

Required Skills, Experience and Qualifications:

Experience working within the Financial Services industry (especially ETD Back Office) is essential
Excellent analytical, interpersonal and communication skills (verbal and written)
Must be able to work as part of a team, whilst also assuming responsibility for your own work
Must be eager to learn new skills to enhance capability
Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions
Ability to manage client expectations and build strong, positive relationships based on trust
Excellent organizational, time management and multi-tasking abilities
A proactive, solutions-focused and can-do approach
Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment
Ability to cope under pressure and to manage priorities under tight deadlines
A good understanding of, and experience with, the technologies used within the Financial Services industry
Proficient in Microsoft Word, Excel and PowerPoint

About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Get notified for similar jobs

Sign up to receive job alerts